FAQ
Shipping
Q: How long does shipping take?
A: Most orders arrive within 7–14 business days. You'll receive a tracking number by email once your order ships.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders.
Q: Do you ship internationally?
A: We currently ship to the United States. International shipping is coming soon.
Orders
Q: Can I change or cancel my order?
A: Orders can be changed or cancelled within 24 hours of placing them. Contact us at [your email] as soon as possible.
Q: How do I track my order?
A: Once your order ships you'll receive a tracking email. You can use that number to track your package at any time.
Q: My order hasn't arrived — what do I do?
A: If your order hasn't arrived within 20 business days please contact us and we'll resolve it immediately.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you're not happy with your purchase for any reason, contact us and we'll make it right.
Products
Q: Are your products safe to use?
A: Yes — all GlowVita products are tested for safety and quality before being listed in our store.
Q: Do your products come with a warranty?
A: All products are covered by our 30-day satisfaction guarantee.
General
Q: How do I contact you?
A: You can reach us through the Contact page on our website. We respond within 24 hours.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption and accept payments through Shopify's secure checkout.